How Can Virtual Assistant Service Help You in Critical Situations?
Every hero needs a sidekick. You are the hero of your business, working hard every day to ensure it succeeds. It’s overwhelming, challenging, and exhilarating all in the same breath.
Being a small business owner takes you on a roller coaster ride that often seems like a lonely journey. Keep trying to do everything on your own, and you risk falling off the roller coaster.
No hero was made to fly solo! Superman has Lois Lane; Batman has Alfred; Green Lantern has Charles…the list could go on.
Virtual assistant services can provide you with the support you need to reveal your superhero strength and keep pushing through, even when disaster strikes. It’s great to have a trusted sidekick to help you fight your daily entrepreneurship battles, but what’s even more appealing is the fact that acquiring virtual assistant services won’t cost you an arm and a leg. Virtual assistants cost three times less than a full-time employee.
Virtual Assistant Services
Let’s take a look at everything you need to know about a virtual assistant and how the best virtual assistant service can help you in critical situations.
What are Virtual Assistant Services?
Virtual assistant services are similar to personal assistant services. A virtual assistant works remotely to provide a business owner with one or more of these services:
However, a virtual assistant should not be confused with an online business manager. They perform different roles with the online business manager assuming more oversight responsibilities than the virtual assistant. You should be clear about what you’re looking for before hiring a virtual assistant.
Virtual Assistant Service in Times of Crisis
You must pay keen attention to cost-cutting measures and innovation if you want your business to survive another economic meltdown. A virtual assistant can help you along the way by:
- Lowering your administrative costs since you won’t have to hire a full-time employee and can also have the virtual assistant help you outsource some tasks to freelancers and freelance agencies.
- Giving you time to focus on business growth and innovation instead of consuming your time with menial tasks.
- Providing ideas to help your business be more creative and stand the test of time.
- Helping you keep track of deadlines and appointments so that you don’t lose clients.
A global recession isn’t the only situation in which a business can experience a crisis. In fact, your business is in crisis prevention mode every day as you and your team try to keep customers happy, act quickly and create more business opportunities. A virtual assistant can help you manage these three areas that keep you in crisis prevention mode.
Keep Customers Happy
Social media has become a powerful platform for customers to engage with businesses positively and negatively. Your brand’s reputation can be marred within minutes from an unsatisfied customer heaping criticism on your social media platforms.
You may be the only person managing your brand’s social media page because your resources are stretched thinly as a small business owner. It’s difficult to keep track of all the comments and feedback your page receives, especially if customers are highly engaged. Opting for a virtual assistant service can keep tabs on what’s happening on your social media pages and alert you when a crisis is brewing.
Responding quickly to social media comments and mentions is important. However, customer feedback also comes through email. A personal virtual assistant can keep track of your inbox and respond quickly to customer concerns, which frees up your time to complete other important business tasks.
Additionally, it is important to respond quickly to a crisis within your team. A personal virtual assistant keeps in contact with your remote team of freelancers and full-time employees, and you can know what’s happening without having to micro-manage.
Create More Business Opportunities
A personal virtual assistant committed to business growth will help you find the right people and ideas to take your business to the next level. This additional input can help your business remain current and innovative.
Hire the Best Team for Virtual Assistant Service
Virtual assistant services can help your business withstand critical situations if you use these services wisely and hire the right team. But, how to find the right virtual assistant for your business? What you should, and what you shouldn’t while choosing your virtual assistant, continue reading to see what we have to say!
How to Hire a Virtual Assistant for Your Business?
At some point in their journey, many entrepreneurs have struggled or are still struggling to hire the right virtual assistant. Suppose you are finding it a struggle to hire a virtual assistant for your business. Here is what you should do for hassle-free hiring.
1. Define the Role
While you may think you have published enough for potential remote assistants to reach out to you, an average description might not convey the right messages. You should detail and emphasize every aspect of work as there are various specializations in every domain and for every role.
For instance, if we consider writing professionals, there is content writing, copywriting, academic writing, and technical writing, and every one of these is completely different from the other. Also, the same applies to every domain.
2. Spend Time on the Job Applications
Although you cannot understand every skill of a potential remote assistant just from the job applications, it’s important to read the job application thoroughly. Job applications allow you to filter out the unsuitable candidates and shortlist only the remarkable applicants, saving time. Trying to hire a virtual assistant without spending enough time on job applications is like trying to find a needle in a haystack.
3. Test the Skills
The competition of virtual assistants to land a project has gone through the roof; meaning, both expert and amateur remote assistants are fighting head-to-head in virtual assistant services platforms. And it is hard to differentiate one from another just with previous projects.
The only way to analyze their skill is to give the applicants a demo project to complete. Based on the quality of the work, you can determine if the virtual assistants are exactly what they claim to be.
Furthermore, you will also learn about their reliability, communication skills, planning and scheduling, and if they take responsibility for their actions.
How Not to Hire a Virtual Assistant for Your Business?
While there are a lot of should to follow when hiring a virtual assistant, there are some shouldn’t consider as well, and here they are –
1. Hiring On a Strict Budget
Quality virtual assistants are often pricey. While it is good leadership to try and reduce the expenses, it shouldn’t come at the cost of quality.
At the same time, you don’t have to accept every request of the potential remote assistants. Managing finances is also one of the crucial aspects that determines the success of a business, so try to negotiate. Convey your concerns, talk about your budgetary constraints, and try to close the deal with a promise of raising the pay if the quality is good.
And do raise the remuneration if the quality of the work is exceptional so that the trust is mutual.
2. Relying on One Platform to Hire Virtual Assistants
The competition to hire virtual assistants is extremely high. If you post your requirement on one platform and wait for candidates to find you, the chances of finding remarkable assistants are slim.
Instead of asking for remote assistants to find your company, reach out to the potential candidates. There are many virtual assistant service providers, companies, and platforms for you to look into and hand-pick according to your preferences.
The platforms also help entrepreneurs hire the right virtual assistant with previous employer ratings, hire rates, and reviews.
Hiring virtual assistants is three times cheaper than hiring a traditional employee. Not just because you are paid according to work availability and projects, a traditional employee’s average productive hours is 2 hours and 53 minutes. Virtual assistants, on the other hand, are paid only for the number of hours they work.
If you struggle to find the right outsourcing partner, Vgrow Solutions is one of the leading back-office solution providers. So, get in touch with our executives and enable your extended business hand.